Cancel your plan or ask for a refund

• Cancel: you can cancel any time from your account. You keep access until the end of the period you already paid for.
• First payment: full refund within 14 days if fewer than 10% of that period’s credits were used (if more were used, we refund the unused part).
• Yearly plans: refundable within 14 days of purchase or renewal if fewer than 20% of the credits were used.
• Renewals: not refunded once the new period starts – cancel before the renewal date.
• Technical fault on our side: we refund or extend fairly.

Refunds go back to your original payment method within 5–10 working days. To request a refund, use Talk to a person in the support chat and include the email address of your account. See our Refund Policy for full details.