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Refund Policy

Last updated: 12 November 2026

  • First payment: full refund if requested within 14 days of the first payment for a plan, no questions asked.
  • Renewals: not refunded once the new period starts – cancel before the renewal date to avoid being charged.
  • Yearly plans: refundable within 14 days of purchase or renewal if fewer than 20% of the credits have been used.
  • Service problems: if a technical fault on our side stops you using the service, contact us and we will refund or extend fairly.
  • Refunds are processed by Paddle, our Merchant of Record, to the original payment method within 5–10 working days.
  • Your legal rights as a consumer in your country are not affected.

How to ask for a refund

Email support@polymentra.ai or use the link in your Paddle receipt.