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Terms of Use

Last updated: 12 November 2026

These Terms are an agreement between you and [Company legal name], registered in [country] (“Polymentra”, “we”). By creating an account or using polymentra.ai or our apps you agree to them.

1. The service

Polymentra gives access to third-party AI models (text, image, video, voice) through their official APIs, plus AI-led courses, quizzes and certificates, and Polymentra Family. Model availability, names and prices may change. We show which model produced each answer.

2. Eligibility and accounts

  • You must be 18 or over, or 13 or over with the consent of a parent or guardian where local law allows. Polymentra Family profiles for children are created and controlled by a parent or guardian.
  • Keep your login safe; you are responsible for activity on your account.
  • One person per account unless you have a team or family plan.

3. Plans, credits and payment

  • Paid plans are subscriptions billed monthly or yearly in advance and renew automatically until cancelled.
  • Each plan includes a monthly credit allowance. Credits have no cash value, cannot be transferred and reset at the start of each new billing month. Unused credits do not roll over (monthly and yearly plans).
  • Our online reseller Paddle.com is the Merchant of Record for all orders. Paddle provides customer service enquiries about payment and handles returns.
  • Prices may change with at least 30 days’ notice before your next renewal.

4. Cancellation and refunds

You can cancel any time in your account; access continues to the end of the paid period. Refunds follow our Refund Policy.

5. Acceptable use

You must follow our Acceptable Use Policy and the usage policies of the model makers whose models you use. We may suspend accounts that break them.

6. Your content and AI output

  • You keep the rights you have in what you enter. You allow us to process it only to run the service.
  • Subject to the model makers’ terms, you may use the output you generate, including commercially.
  • AI output can be wrong, incomplete or offensive. Check important information yourself and do not rely on it for medical, legal, financial or safety decisions.

7. Courses, certificates and Polymentra Family

Course content is for personal learning. Certificates show that you completed a Polymentra course; they are not academic or government qualifications. AI teachers and Maya, our AI counsellor, are fictional AI characters. Polymentra Family provides educational guidance only; it is not a medical, psychological or counselling service, and college chances are estimates, never guarantees.

8. Our intellectual property

The Polymentra name, logo, app, courses and videos belong to [Company legal name]. Model names and trademarks belong to their owners; we are not affiliated with or endorsed by them.

9. Availability

We aim for high availability but do not guarantee uninterrupted service. If a model provider is down we may route your request to a similar model and will show which model answered.

10. Liability

To the extent the law allows, our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits rights you have as a consumer that cannot be excluded by law.

11. Ending the agreement

You may close your account at any time. We may suspend or close accounts for serious or repeated breach of these Terms, with notice where reasonable.

12. Law and disputes

These Terms are governed by the laws of [country]. Consumers may also rely on the mandatory laws and courts of the country where they live.

13. Contact

support@polymentra.ai · [registered address]